WESTBY, Wis.–Westby Co-op Credit Union has selected the Aperture Collections solution from AKUVO.
The $8334-million WCCU serves 16 counties in Southwestern Wisconsin, offering a full range of consumer and business services. Many of the communities in the credit union’s field of membership are rural and underserved, according to the company.
Facilitating financial stability for members is a primary goal of WCCU, and Aperture’s ability to proactively manage delinquency while maintaining a positive customer experience will support that effort, while also protecting the credit union’s bottom line, the company said.
“We’re excited to implement detailed analytics into our collection activities, upgrading our capacity to help our members own their financial futures,” said Andrew Robson, Controller at WCCU. “In addition, Aperture’s ability to improve staff efficiency and accuracy through automation will benefit our team, elevating their experience and allowing them to focus on providing superior member service. It’s a win-win for everyone.”
WCCU also cited AKUVO’s willingness to provide platform maintenance support as a factor in its decision to convert to Aperture.