HOUSTON–A new video has been created to help consumers understand how to use new EMV chip cards at ATMs, which must be EMV compliant by October. The video was created by Dolphin Debit, which provides ATM management services.
The company said that with so many credit union members already receiving new chip cards, it anticipates confusion among those members when they start assuming the cards also work in the same manner at non-EMV ready ATMs.
"Some ATMs are already compatible with the new cards, but the vast majority are not," said Gary Walston, co-founder of Dolphin Debit.
Walston added that Dolphin Debit is actively converting the fleet of ATMs it operates for credit unions and banks, and will have the conversion complete well in advance of the October deadline. But in the meantime, Walston said, user confusion will center around the way the cards are inserted, since chip card readers require that the cardholder leave the card in the device until instructed to remove it. As cardholders get used to that technique at more and more retailers, they may get frustrated when most ATMs haven't moved away from the traditional dip technique, Walston said.
The video can be found here: http://www.dolphindebit.com/resources/