MONTPELIER, Vt.—Vermont State Employees CU has signed a multi-year agreement to make Lumin Digital’s cloud-based platform the credit union’s digital banking solution for retail and business banking, as well as bill pay solutions.
VSECU said it anticipates having more than 25,000 active users when it launches on the platform in July 2020.
In order to meet the expectations of its growing membership, VSECU set out to find a digital banking partner that could rebuild its electronic delivery channel and would work with the credit union to create a single application its members could use to manage their VSECU accounts and services, the CU stated. VSECU currently works with PSCU for credit and debit card services, as well as contact center support services.
“PSCU’s unique position in the industry as a cooperative providing card management services, 24/7 contact center services and, most recently, a state-of-the-art digital banking platform, made Lumin Digital an ideal partner. Plus, the talent and experience the Lumin Digital team brings to the table are extremely impressive,” said Rick Hommel, senior vice president, technology and operations at VSECU. “The new, innovative technology being used for Lumin Digital’s platform allows for a seamless, device-agnostic member experience that rivals any of the big bank and fintech offerings in the marketplace today. We are very excited to continue building on our existing partnership with PSCU and are enthusiastic about showcasing the Lumin Digital platform to our members."
‘Tightly Integrated’
“As a cloud-based digital banking platform built using modern, market-leading technology, Lumin Digital provides members with a tightly integrated and customized experience that matches the offerings available from larger financial institutions. In creating a truly personalized journey, Lumin Digital helps credit unions better engage with their members, increase value and deepen relationships – all at secure speed,” the company said.
“Lumin Digital is very appreciative of the trust the VSECU team has instilled in us to meet their members’ needs and expectations to help them reach their financial goals,” said Jeff Chambers, president of Lumin Digital. “We are eager to see what VSECU is able to accomplish with this new platform and look forward to seeing the results together.”
Lumin Digital is a PSCU company based in San Ramon, Calif.