COLUMBIA, Mo–United Credit Union here has outsourced management of its ATMs to Houston-based Dolphin Debit.
United CU, which serves 16 counties in middle and northeastern Missouri, chose Dolphin Debit, the full-service ATM management company, to handle its fleet of 11 ATMs.
“We owned and operated our own ATMs for nearly 25 years,” said VP-Operations Heather DeMint. “Deciding to have someone else do what we had done ourselves for so long was a difficult decision.”
According to the company, compliance-related concerns combined with several aging machines convinced United CU Dolphin was the better option. The Windows 10 update was the most pressing compliance issue, but DeMint pointed to the advantage of “fewer headaches” in terms of ongoing maintenance and day-to-day operations as a factor in the decision as well.
Dolphin Debit has installed 10 new ATMs for United CU, and will soon provide an 11th ATM when the credit union launches its mobile branch. The mobile unit will be used heavily in testing markets, visits to SEG locations, and at special local events, DeMint said.
‘Top-Notch’ Service
“The customer service we have received so far has been top-notch,” DeMint said, adding that if United CU does decide to further increase the size of its ATM fleet, “It will definitely be with Dolphin Debit.”
Added Gary Walston, CEO of Dolphin Debit, “It’s often a combination of aging machines and an impending large update, such as the Windows 10 changeover, that pushes credit unions into a decision to outsource. Even those credit unions, like United, that have always operated their own ATMs.”
For info: dolphindebit.com.