LA MESA, Calif.–USE Credit Union here has engaged LEVEL5 to design-build its newest branch here.
“The face of member service continues to evolve, driving efficiency and engagement in the branch,” stated Jon Calvert, Regional Director for LEVEL5. “USE is embracing the next wave of branch automation utilizing Glory’s TellerInfinity technology. We are excited how this newest tool will benefit the credit union’s membership.”
The new La Mesa branch is located in La Mesa’s commercial district, where USE will occupy an endcap and the branch is approximately 2,800 square feet. The design for the new branch is complete and construction is under way.
“While consumers have many options for how they do their banking, the branch still serves an important role. At our La Mesa branch, we want to engage our members and the community by creating an extra-ordinary experience,” said Billie Cardenas, VP-retail & marketing. “We chose LEVEL5 for our La Mesa branch relocation because they understood our desire for relationship deepening coupled with new automation tools, and are experts at bringing together all components in the design-build of credit union facilities.”
USE said it decided to embrace TellerInfinity because “this tool does not drive members away from the branch, but seeks to automate routine components of the branch experience.” With the time-save efficiencies allowed through this technology, USE said its staff will be able to devote even more time to resolving problems, building relationships and investing in the lives of its membership.
“New technology combined with a more inviting branch environment is changing financial services and improving the member experience,” said USE CEO Jim Harris. “We’re excited to introduce this new concept in branch design and execution made possible through our partnership with LEVEL5.”