SOUTH PORTLAND, Maine–TruChoice FCU here has selected the CU*Base system from CU*Answers as its new core solution.
“TruChoice Federal Credit Union is delighted to be working with CU*Answers for our core banking software,” said TruChoice FCU CEO Ken Acker. “Our current system simply wasn’t meeting our needs. We needed increased effectiveness and efficiencies along with better integration to produce a better experience for our members. So, after extensive research of multiple vendors and visits to credit unions who use the systems under consideration, the members of our search team selected CU*Answers and their CU*BASE product.”
Acker added that not only is CU*Answers a co-operative, as a CUSO, it also provides many services that will enhance its operations and members’ experiences.
“Beyond tight integration and the features CU*Answers provides, the way the service is offered is what made them stand out,” said Acker. “CU*Answers is providing us with a team focused on making us successful with future investments in the system based on our input as a partner. The system allows us a fair base cost setting up TruChoice to effectively manage costs in the future as we continue to better manage data with the new tools available to us. Our entire team is geared up for the conversion and the possibilities it represents.”
The move to CU*BASE will allow the credit union to change the way it does business by reducing costs, improving service and building on its successes, according to Grand Rapids, Mich.-based CU*Answers.
TruChoice Federal Credit Union is slated for a March 1st, 2019 conversion.
The $135-million TruChoice has approximately 12,000 members.