TEWKSBURY, Mass.– TimeTrade Systems, a provider of omnichannel enterprise scheduling solutions, has acquired SilverCloud, a provider of consumer and employee knowledge management solutions for banks and credit unions.
The result, the companies said, will be to make it easier for financial institutions and their customers/membersto engage with each other across all channels, including self-service (digital), contact center (phone, live chat), or specialized “expert” interaction (in person, video or phone).
Now called TimeTrade SilverCloud, the combined company said it enables greater business efficiency in enterprise resource scheduling and employee knowledge management while helping to deliver an exceptional customer experience (CX) - all leading to higher satisfaction and conversion rates for customers.
“The combination of TimeTrade and SilverCloud is powerful for our customers and their constituents,” said Bill Clark, CEO, TimeTrade SilverCloud. “Our solutions enable customers to easily obtain consistent, accurate answers to their questions regardless of the channel used. By combining our expertise and technology, TimeTrade SilverCloud not only helps our customers survive this turbulent time, but also thrive today and well into the future.”
“We have been a customer of both TimeTrade and SilverCloud for many years,” added Keisha Chapman, digital branch manager with iTHINK Credit Union. “Having witnessed firsthand the benefits of both solutions, we view them as a complementary way for us to efficiently and effectively serve our members across all of our communication channels. The two companies coming together brings tremendous value not only for iTHINK Credit Union, but also for any organization focused on customer experience.”
“TimeTrade is the category creator for online enterprise appointment scheduling,” said Scott Cornell, chief strategy officer of TimeTrade SilverCloud. “Together we are equipping organizations with purpose-built solutions that provide their customers the digital service they expect, while enabling employees to provide more personalized interactions that customers demand. Our forward-thinking mission is to innovate and leverage technology to better serve customers, and I am confident that working together we can help even more companies to meet and exceed their customer experience goals.”