BROOKFIELD, Wis.–Fiserv has announced that three credit unions have turned to its solutions. Each of the credit unions has expanded their relationship with Fiserv by selecting DNA, a real-time, open architecture account processing platform, along with integrated surround solutions from Fiserv, the company said.
The credit unions include Arkansas Federal Credit Union ($1.07 billion in assets), based in Jacksonville, Ark.; Consumers Credit Union ($1.12 billion in assets), based in Waukegan, Ill., and Andigo Credit Union ($897 million in assets), based in Schaumburg, Ill.
Arkansas Federal Credit Union, the state’s largest credit union, has been a Fiserv client since 1995. The credit union chose DNA for its streamlined processes, capacity to integrate best-of-breed solutions and ability to enable the credit union to quickly deliver innovative products to its members, Fiserv said. Along with DNA, Arkansas Federal selected multiple integrated solutions from Fiserv, including Verifast for in-person authentication, Nautilus for enterprise content management , a suite of CRM and business intelligence solutions, tMagic teller capture, card services and Statement Advantage.
"We see ourselves as a technology company that provides financial services rather than a financial services company that uses technology,” said Rodney Showmar, CEO, Arkansas Federal Credit Union, in a statement. “Technology is about making things easier, better and more efficient, and that’s what working with Fiserv will do for us. DNA will make it easier for our members to interact with our people, our products and our services, and enhance the efficiency of our employees, branches and back-office operations.”
Andigo Credit Union – the eighth largest credit union in Illinois and formerly Motorola Employees Credit Union – selected DNA along with Verifast: Palm Authentication and Nautilus enterprise content management as the “technology cornerstone supporting a major transformation of the financial institution,” Fiserv said.
The transformation, which includes a new name, new headquarters and branch expansion, is aimed at growing community-based membership and expanding business lending and deposits.
Consumers Credit Union, a high-performing large credit union and a Fiserv client since 2006, selected DNA to support member business lending, advance its teller automation and centralized services strategy, and provide reliable 24/7 mobile and online support. The credit union has a strong digital focus serving members in all 50 states and through online and mobile channels. Along with DNA, Consumers Credit Union also selected Weiland Account Analysis from Fiserv.
“DNA offers 100% uptime, strong business lending support in the core and an open architecture that enables our development group to create the unique member experience we’re looking for,” said Sean Rathjen, president and CEO, Consumers Credit Union. “The relational database in DNA also gives us a full 360-degree view of our member relationships and accurate data to support our sales culture and provide better member service.”
"Understanding and leveraging the role that technology plays in people’s lives is essential to the success of today’s credit unions,” said Vinnie Brennan, president, Credit Union Solutions, Fiserv, in a statement. “These three innovative credit unions are using technology from Fiserv in their own unique ways to expand their offerings, create outstanding member experiences and gain the efficiencies that credit unions need to thrive in a fast-changing environment.”
All three credit unions will be running DNA in-house, seeking to accelerate their growth and enhance member service by taking advantage of the relational database, open architecture, person-centric data model and 24/7 real-time processing capabilities of DNA, Fiserv said.