Three CUs Expand Partnerships With PSCU
ST. PETERSBURG, Fla.–PSCU is reporting that three of its current owner credit unions in the Northeast have expanded their partnerships with the CUSO.
Arrha CU in Springfield, Mass., CHROME FCU in Washington, Penn., and North Jersey FCU in Totowa have all added debit processing support to their current services.
“At PSCU, we are honored to continue growing our owner credit union base in the Northeast through the expansion of these partnerships,” said Chris Gunnare, SVP, chief sales officer at PSCU. “It is a testament to the trust and value placed in us when existing owners choose to expand their relationship, and we could not be prouder to have the opportunity to help these credit unions elevate and enhance their offerings and member experiences.”
Quality of Service
The $140 million selected PSCU for debit processing support due to the “quality of service it has been receiving from the CUSO for credit card processing since 2016.” PSCU will begin providing debit services to Arrha Credit Union’s more than 9,000 members in mid-2023.
“At the core of our credit union, we are dedicated to member service. When we choose to partner with an organization, we take the time to ensure its member service is of the same caliber,” said Michael Ostrowski, president and CEO of Arrha Credit Union. “We have experienced that best-in-class service in all of our dealings with PSCU, so it made the decision to expand our partnership an easy one.”
Unification Goal
According to the CUSO, CHROME’s ultimate goal was to unify debit and credit offerings for its 15,000 members. The credit union found an integrated solution in PSCU following a successful credit program run.
PSCU will begin providing debit processing support to the $181-million CHROME and its members in October 2023.
“We were looking for a partner that could blend technical capabilities with a human touch for an unparalleled member experience,” said Bob Flanyak, CEO of CHROME. “PSCU has demonstrated its ability to improve the performance of our credit portfolio through our current collaboration, and the entire team has exhibited a vested interest in our current and future success.”
Seeking Modernization
North Jersey FCU was seeking a partner to help modernize its digital banking services through the use of cutting-edge technology, PSCU said.
Having already partnered with PSCU for credit card processing support, NJFCU was “impressed with the CUSO’s innovative digital offerings and chose to build on that relationship. PSCU will begin providing debit processing in August 2022, as well as digital banking services through PSCU’s Lumin Digital,” PSCU said.
“As a long-term partner, PSCU has continuously provided our members and internal staff with seamless, integrated services, so we felt confident in our decision to work with PSCU on additional offerings,” said Anna Lo, president and CEO of NJFCU. “We are grateful to the whole PSCU team for facilitating a smooth transition for each of our members.”