CENTERVILLE, Ohio – Support EXP has released a new video series: Transformational Insights for Financial Leaders. It’s a series of conversations with executives for executives. Each episode is focused on a single issue of great importance to senior leadership of financial institutions that want to fuel growth in a competitive marketplace, the company said.
The panel is composed of former financial institution executives and thought leaders in the CX industry, including: Marguerite Baudean, former SVP at Whitney Bank; Steve Stryker, former COO at Scott Credit Union. and Dawn Woods, former financial services VP. The discussion is moderated by Rhonda Sheets, President and CEO of Support EXP.
The debut episode, “Why Training Fails,” explores the reasons investments infront-line employee training so often fail to actually deliver the expected results.