PHOENIX––SunWest FCU has selected the Origence arc platform, including arc DX, arc OS, and arc MX.
According to Origence, the $585-million SunWest is implementing origination, digital experience, and marketing solutions from Origence to “create a modern experience for members and potential members – along with a more frictionless origination process for their staff.”
“We wanted to offer our current members a truly convenient and accessible digital loan origination experience, along with a smoother onboarding process for new members,” said Josh Sanchez, lending director at SunWest. “We chose Origence arc because it’s an end-to-end solution that helps us transform the entire journey, allowing us to handle everything from personalized messaging to automated marketing campaigns seamlessly.”
Three Products
Origence noted its arc solution is comprised of three products:
- The arc OS consumer loan and account origination system, which helps credit unions reduce friction in the origination experience.
- The new arc DX (digital experience), which the company said services modern, digital-first members who expect a faster and easier borrowing and account opening experience.
- Origence arc MX, which helps credit unions automate marketing activities with digital, mobile, email, and SMS marketing communication capabilities.
“We are so pleased that SunWest chose to work with Origence,” said Brit Barker, senior vice president of sales at Origence. “Digital transformation is imperative for every credit union, and we look forward to working with SunWest to help them create the ultimate origination and onboarding experience for their members.”