NORTH BEND, Wash.– Sno Falls Credit Union is reporting that when it needed an ATM upgrade in a hurry, it was able to do so thanks to an assist from Dolphin Debit.
According to the company, Sno Falls, which serves members in the Snoqualmie Valley east of Seattle, has been a Dolphin Debit client for seven years. Earlier this year it was alerted by the company that serves as the backend for Sno Falls’ deposits that all of its ATMs needed a security upgrade within months.
“If we didn’t get that done, we would lose the ability to take ATM deposits,” said Abbie Lankford, chief experience officer for Sno Falls. “We couldn’t have that.”
Because the ATMs that Dolphin Debit installed in 2015 were nearing their end of life anyway, the company said Sno Falls opted to go with all new ATMs.
“I was so impressed with the Dolphin Debit implementation team,” Lankford continued. “They were knowledgeable, compassionate, and they understood the impact on our business if they didn’t get it done. But they did get it done, right on time with no issues. We never expected it to go that smoothly.”
Dolphin Debit said the new ATMs are deposit ATMs that are both contactless-enabled and easily upgradable to interactive teller machines. Sno Falls, Lankford noted, is looking into moving to ITMs in order to better serve members beyond typical business hours.
Other ATM Locations
The new ATMs are located at the credit union’s branches, along with one in a historic downtown area of Snoqualmie that gets heavy use. Sno Falls has one cash dispensing-only ATM in a popular local food market as well.
“The real test of any company’s client service is when big challenges come up,” said Joe Woods, VP-business development for Dolphin Debit. “We passed that test with Sno Falls Credit Union, just as we have with so many other clients when they have had urgent needs.”
The Very Best in CU Reporting. For You. For Free. Or Your Money Back.
Don’t forget to check your Spam/Junk email folder if you haven’t been receiving your free, popular and daily CUToday.info news headlines.
And if you haven’t yet signed up for the new email solution on which CUToday.info has partnered with ResponseGenius, you can do so here. Signing up requires less than one minute of your time.
CUToday.info has received very positive response from readers following the move to an improved provider of the daily headlines, but many also noted they did need to go to their Spam/Junk folder and mark it as safe.
The new email solution has not only improved every reader’s delivery experience, but it also features a fresh, new format that is easy to read, especially on mobile devices.
Please note and/or make your IT department or email administrator aware the emails will be coming from the domains CUTodayinfo.com and CUTodayinfoReply.com.