PORTSMOUTH, N.H.–FMSI, a Kronos company and a provider of workforce optimization solutions, has announced that Service Credit Union has adopted the company’s entire Omnix product suite, including its Staff Scheduler, Lobby Tracker, Appointment Concierge and Performance Analytics solutions. The $3-billion SCU will use Atlanta-based FMSI’s software to continue to provide the best member service experience in their branch locations.
“When a member walks into one of our branches, we want to do everything in our power to make sure their experience is first and foremost convenient for them,” said Matt Beaulieu, AVP, Member Services, Service Credit Union. “FMSI’s Omnix software-as-a-service solutions not only help us schedule the right number of staff at the right place, but it also helps us track member interactions once they’re in the lobby to identify any service gaps happening in real-time. The Omnix Appointment Concierge even allows our members to schedule appointments with the right staff members, guarenteeing a desirable face-to-face experience with our more complex products."
FMSI said the Omnix suite of branch performance management applications empowers banks and credit unions of all sizes with software solutions specifically designed to increase staff productivity, sales and service in the retail banking space.
"We’re looking forward to the immediate impact this is going to have for our members,” added Beaulieu. “But we’re probably most looking forward to having an ongoing systematic process in place, supported by sophisticated technology, that allows us to measure and improve our service and staff productivity performance going forward.”
“Without the right business intelligence, most financial institutions are not equipped to make a thorough evaluation of branch performance levels,” says Meredith Deen, Director Products & Services at FMSI, a Kronos Company. "FMSI has more than 25 years of experience helping banks and credit unions improve the productivity of their staffs through meaningful business intelligence. Our unique software-as-a-service solutions regularly reveal areas for better service, sales and productivity."