PLEASANTON, Calif.—SafeAmerica Credit Union has selected Bankjoy to create a customized omnichannel member experience.
“Typically, when people refer to omnichannel, they mean having the same transaction set available through mobile as through online,” said SafeAmerica’s VP of IT John Gracyalny. “We decided that if we could extend that to every single digital touchpoint, we’d have something nobody else has – and I mean not even Chase or Bank of America.”
Gracyalny knew success required a cutting-edge online and mobile banking platform with robust API integration capabilities. After a thorough RFP process, the credit union chose Bankjoy, according to the company.
“Bankjoy is as visionary as any company in the industry,” Gracyalny said. “We have absolute confidence that their product will do everything we need it to do.”
“SafeAmerica Credit Union has a very progressive vision of what it means to provide an omnichannel member experience,” said Bankjoy CEO Michael Duncan. “We’re very excited to be a part of this bold and important project. I think it will change the way credit unions look at omnichannel.”
Bankjoy was founded in 2015 by two former credit union IT employees, CEO Michael Duncan and CTO Dan Domek.