ALBANY, N.Y.–Fiserv announced that SEFCU here has selected the company as a technology partner to help drive the credit union’s member-centric growth strategy and deliver greater efficiencies throughout the organization.
According to Fiserv, the credit union evaluated multiple systems, and identified DNA from Fiserv as the platform that provided the right combination of capabilities, including a sophisticated, modern technology stack, the ability to scale to potentially handle billions more in assets and accounts, and real-time, 24x7 processing capabilities. SEFCU will convert from its current account processing provider, and move from an in-house to an on-demand delivery model.
The $3.5-billion SEFCU has 350,000 members served by 47 branches in communities across New York.
“At SEFCU, we want to change the world. The success of that mission depends on the strength of three strategic pillars – Employees, Members, and Community,” said SEFCU president and CEO Michael J. Castellana, in a statement. “We will leverage DNA to the benefit of all three, reinventing and driving efficiencies throughout our organization. The platform will allow us to better serve our members, grow, and enhance our ability to give back to the communities we serve.”
As a part of its strategy, SEFCU will focus on expanding digital and online services from the backbone of DNA to complement its physical locations.
The credit union also will be able to gain better insight into members, thanks to the person-centric architecture of DNA. This architecture focuses credit unions’ line of sight on the members and businesses they serve, presenting information in a way that provides a full view of those relationships. Even at scale, it allows credit unions to keenly understand, serve, and market to members, SEFCU said.
“SEFCU chose Fiserv to help enable their focus on ‘changing lives every day,’” said Vincent Brennan, president, Credit Union Solutions, Fiserv. “We welcome them to our growing, collaborative client community and look forward to putting our technology and expertise to work to help them deliver on the evolving expectations and needs of their members.”
SEFCU is the fifteenth credit union to select Fiserv for account processing this year.