IRWINDALE, Calif. – SCE FCU here has selected the Symitar EASE solution for its core processing. Symitar EASE is the outsourced delivery model of the Episys core processing platform.
The $650-million SCE FCU said it is committed to improving the financial well-being of the communities it serves, especially people underserved by mainstream financial institutions. SCE FCU was seeking a technology partner that could carry it into the future with the resources to be agile in a constantly evolving industry landscape, according to Symitar parent Jack Henry. The credit union was confident in a move to Symitar, knowing the Episys platform to be highly flexible, open to integrations, and able to create efficiencies. Outsourcing its core via Symitar EASE gives the credit union all of the benefits of Episys while alleviating the need to manage on-premise systems or hardware updates.
Dan Rader, president and CEO of SCE Federal Credit Union, stated, “Our team is excited about our new partnership and how it will help us serve our members. The way we provide services and introduce new features to our members is crucial for our joint success. With Symitar EASE, we expect to see efficiency gains as well as a streamlined approach to delivering valuable solutions to our communities. We know that Symitar will focus on understanding our needs and the needs of our members, and will work hard to help us succeed.”
SCE FCU is also looking to improve its member relationship management reporting, the company said. The credit union will implement Advanced Reporting for Credit Unions (ARCU) for easier and faster access to reports and analytics; Episys Data Store™ for more rapid analysis and reporting of business processes; and Synapsys® Member Relationship Management™ for better organization and enhanced tracking of member contacts to arm employees with the most relevant and timely member information.
Rader continued, “Through these new business intelligence and CRM capabilities, we are looking forward to gaining a better understanding of not only our credit union’s operations, but also of what our members and communities need from us.”
Ted Bilke, president of Symitar, added, “SCE Federal Credit Union recognizes the importance of selecting a core processing platform that is the central cog to a fully integrated wheel of solutions. Episys is the most widely installed credit union system, and nearly half of our clients choose to deploy it in an outsourced environment. As SCE FCU does the same, it will realize the potential of Symitar EASE to shape to the credit union’s specific needs, and grow alongside it for the long term.”