ROMNEY, W.V.–With little experience in operating and maintaining an ATM, Romney Federal Credit Union has selected Dolphin Debit to manage the new machine it has made available for its community.
“We wanted an ATM to better serve our membership after hours and on weekends,” said Beth McDonald, CEO of Romney FCU, in a statement. “We didn’t have the staff or experience to take on all the vendors, compliance and troubleshooting issues.
In response, the credit union turned to Houston-based Dolphin Debit.
“Dolphin consulted with us on a plan and delivered. We have an ATM that provides great access, and we don’t have to worry about it,” McDonald said. “Dolphin takes care of everything. We have been very pleased with their service and response.”
A ’Perfect Fit’
Added Joe Woods, SVP-marketing and partnership with Dolphin, “ATM Outsourcing for smaller credit unions and community banks is a perfect fit. Branch staff should be focused on the account holder. Managing an ATM in-house puts too much burden on staff with managing vendors, compliance, and other issues. Dolphin takes care of all the nuisance work and operations.”