LONGVIEW, Wash.–The $690-million Red Canoe Credit Union here has selected the Omnix Appointment Concierge solution from FMSI, a provider of branch software.
Red Canoe can now improve its service experience by offering a new sophisticated branch appointment capability at five of its locations, FMSI reported.
“FMSI’s Omnix Appointment Concierge addresses the concerns of today’s financial institutions: improving service and sales levels in the branch, while managing and minimizing labor expenses,” the company said. “Through sophisticated software as a service technology, FMSI’s branch appointment scheduling solution enables account holders to easily schedule appointments for their branch visits, allowing them to avoid long lobby wait times and ensures the employee with the right skill set will be assisting them.”
“With rising competition over the past few years, and challenging profit expectations, many financial institutions are turning to innovative and more effective approaches, like utilizing appointment setting technology to maximize the branch investment,” said Meredith Deen, president of Atlanta-based FMSI. "Our software as a service solution improves three critical performance areas in the branch—sales, service and employee productivity."
For info: www.fmsi.com