PURCHASE, N.Y.–Quorum FCCU is reporting “significant time savings and operational improvements” since implementing jhaEnterprise Workflow, a fully automated workflow solution that streamlines and standardizes business processes for financial institutions from Symitar, a unit of Jack Henry, according to the company.
“The application of jhaEnterprise Workflow throughout our organization has grown organically,” said Kevin Dono, senior director of business services for Quorum. “We chose to start with non-business critical processes and have expanded into more dynamic ways to use the technology. For example, we have the solution set up to automatically activate a workflow when a member requests a wire online; this handles all validations, red flag checks, and amount approvals, eventually triggering the wire to take place. Consolidating these business processes is rather simple with jhaEnterprise Workflow. As a result, we have been able to implement many new workflows that significantly streamline what were once manual, data-redundant tasks.”
According to the company, jhaEnterprise Workflow can simplify most business processes, from generic internal workflows that only involve passing information between relevant individuals, to more complex processes that require connections with other systems. It automatically routes assignments based on established credentials, permission levels, and staff availability while enforcing established approval processes. With regulatory requirements constantly changing, having an automated workflow can increase response time and support immediate updates to impacted business processes. All documents and forms are centralized and time stamped with an automatic record that includes who in the credit union accessed a particular document and when, Symitar said.