ST. PETERSBURG, Fla.–PSCU said it will introduce a new Member Experience Center, which it said is purposefully designed for cross-disciplinary collaboration and innovation, at a formal ribbon-cutting ceremony on Monday, March 6, 2017 at 2:00 p.m. at the company’s headquarters here.
The event will include a first look at an array of interactive kiosks, designed to illustrate how PSCU works together with credit unions to achieve collective success, according to PSCU.
“The purpose of the Member Experience Center is to create a collaborative and educational environment where credit unions and employees can come to learn, work and innovate together,” said Chuck Fagan, President & CEO of PSCU. “Collaboration is critically important for us. The most effective solutions we offer at PSCU are those that we¹ve conceived, designed and built together with input from our credit union owners.”
PSCU said that when entering the Member Experience Center visitors are greeted by an eight-foot wide interactive touch screen touting an immersive hands-on approach, which serves as a starting point for a series of interactive experiences. Beyond the welcome wall are a collection of interactive kiosks, touch screens, augmented reality experiences and digital white boards to showcase and illustrate how PSCU works to support, protect and optimize every transaction and interaction for credit union members, the company said.
“We believe everything we deliver to our members must enhance what they bring to theirs,” said Fagan. “This Member Experience Center has been conceived with credit unions and gives them the facilities they need to actively participate in the building and enhancing of every product and service we bring to the market.”
PSCU said that several credit unions have actively participated in a focus group to provide ideas, guidance and feedback through every phase of the project. The focus group has been diligently meeting every month since last summer for status updates and to drive the project forward.