ST. PETERSBURG, Fla..— NICE Actimize has been chosen by PSCU to modernize its expanding payments operations by using ActOne Extend, NICE Actimize’s automated and AI-powered investigations and case management platform, PSCU said.
PSCU supports more than 1,500 credit unions representing more than 3.8 billion transactions annually.
“Supporting PSCU’s objectives of quality, service and security, NICE Actimize’s ActOne Extend will replace legacy systems to accelerate PSCU’s platform technology strategy, allowing the organization to more efficiently and effectively serve its owner credit unions and their members,” PSCU said. “Utilizing NICE Actimize’s ActOne Extend, PSCU will centralize and standardize its dispute management platform by leveraging AI, robotic process automation (RPA) and machine learning.”
According to the Hoboken, N.J.-based company, NICE Actimize ActOne Extend platform is designed to further enhance the utilization of other NICE solutions, including robotic process automation.
“The versatile, scalable NICE Robotic Automation solution uniquely and seamlessly combines both desktop (attended) and server (unattended) automations in real time. This approach optimizes the collaboration between human employees and robots and contributes to authentic digital transformation within organizations,” PSCU said.
‘Holistic Approach’
”We are pleased to partner with NICE as we implement a holistic approach across our operations to serve our credit unions and their members with improved speed and security, moving us further toward future-proofing the member experience,” said Tom Gandre, EVP and COO at PSCU, in a statement. “As a key element to this holistic approach, we are confident that NICE Actimize’s robust technology foundation will play a critical role in our expanded efforts to unify our membership while enabling them to be increasingly competitive in their markets as they continue to add new service offerings to their portfolios.”
PSCU said it believes the robust scalability of NICE Actimize’s ActOne Extend will allow it to more efficiently serve its owner credit unions.
“NICE Actimize’s ActOne Extend will permit integration of a range of best-of-breed solutions, including NICE solutions, to detect and assess a range of activities and processes. Additionally, ActOne Extend provides the ability to tailor the solution through self-development tools. Through NICE Actimize’s extensive API library and other self-development tools, PSCU will address the specific needs of the organization while leveraging the platform’s robust alerts, investigation and case management functionality,” the company said.
Case-Management Experience
“Known for its focus on innovation and commitment to service excellence, we are proud to have been selected to address PSCU’s specialized credit union requirements with our robust holistic platform for continued advancement in the future,” said Craig Costigan, CEO, NICE Actimize. “NICE Actimize will support PSCU’s expanding credit union membership, as the organization continues to grow, with our advanced analytics and AI-infused platform. We are particularly excited to apply the resources of our investigations and case management experience as PSCU continues to streamline its operations.”
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