ST. PETERSBURG, Fla.–PSCU has launched DX Mobile, which is said is an easy-to-use app that is part of PSCU’s Digital Xperience (DX) suite of market-leading digital offerings. The company said those offering enable PSCU credit unions to effectively compete with big banks “while maintaining the personal touch that sets credit unions apart from other financial institutions.”
“The win for our owners is to optimize every moment a cardholder interacts with his or her credit union-issued plastic,” said Jeremiah Lotz, VP of Product Management at PSCU. “DX Mobile provides the most relevant self-servicing functions in a highly intuitive user experience cardholders will want to use again and again by integrating credit and debit card management into one convenient application. The app allows PSCU owners to deliver intuitive card management that today’s cardholders demand. Plus, it is highly configurable and makes back-office management easy.”
PSCU said that by harnessing its existing API services, DX Mobile offers a fully integrated solution that is immediately ready for today’s user market.
“It empowers credit unions to create the ideal user experience for cardholders within a highly configurable platform,” the company said.
Members enroll directly from the app and establish login credentials. For added security, biometric login is enabled for Android and iOS devices, and camera integration allows members to set a personalized image.
What Users Can Do
According to PSCU, once logged in, users can:
- View extensive transaction history
- Schedule and confirm payments from checking or savings; see payment amounts for balances and minimum due; view previous payments and cancel payments
- Dispute transactions and request full or partial refunds
- Report lost or stolen cards and suspicious transactions
Additionally, the app’s fully integrated Alerts and Controls solution provides real-time notifications and automation of rules governing when a transaction should be declined, PSCU said.
“As consumer expectations continue to evolve, technology and products must adapt to meet the needs of a population that is demanding better, faster and easier-to-use solutions. PSCU remains committed to making strategic investments in resources to meet the changing needs of credit unions and their members and deliver solutions like DX Mobile,” added Lotz.