ST. PETERSBURG, Fla.–PSCU has entered into a partnership with Member Driven Technologies (MDT) to provide call center support to MDT’s roster of credit union clients. MDT is the largest reseller of Symitar core processing services to the credit union market and has more than 150 credit unions clients throughout the U.S.
Under the agreement, PSCU said it will provide conversion Total Member Care call center support to MDT clients. PSCU’s Total Member Care 24/7/365 call centers deliver a comprehensive approach to member support. In addition to handling inquiries on a variety of financial services, the call centers help credit unions communicate effectively with their members about conversions, mergers, EMV upgrades, home banking conversions and regulatory changes, the company said.
“PSCU has a track record of delivering quality, high touch member service and support, something that MDT also values greatly as an organization,” said Larry Nichols, President/CEO of MDT. “Aligning with a strong CUSO like PSCU will enable us to fulfill the needs of credit unions at the point of conversion, and create a smoother, more turnkey member experience for our credit unions.”
MDT also plans to refer existing and new credit union clients to PSCU for Total Member Care services. PSCU will begin providing call center support immediately for clients converting to MDT.
“PSCU and MDT are very like-minded organizations in terms of a shared focus on servicing our member credit unions and their members with exceptional quality,” said Chuck Fagan, PSCU CEO and President. “We recognize that data conversions generate a large volume of consumer inquiries and are confident that our call centers will be able to handle these inquiries 24/7/365 for MDT’s credit union clients.”
Member Driven Technologies (MDT), a Michigan-based credit union service organization (CUSO), was started by a group of Michigan credit unions in early 2003. It performs processing for CUs with more than 1.8 million members and combined assets of $17.5 billion.