CHARLOTTE, N.C. – Source Technologies, a provider of integrated solutions for managing financial transactions and other secure business processes, announced that the $118-million North Shore FCU in Jericho, N.Y. has selected its Personal Teller Machine to enhance the member service experience at its branch locations.
Source Technologies said its Personal Teller Machine is at the forefront of self-service banking as it enables financial institutions, such as North Shore FCU, to more efficiently staff and manage their branch operations while simultaneously improving overall member service levels.
“We value the talents of our front line staff tremendously and they are much more talented than simply processing withdrawals and deposits for our members,” said JoAnn Doyle, CEO of North Shore Federal Credit Union, in a statement. “As such, Source Technologies’ Personal Teller Machine is the perfect fit. It provides greater efficiencies for our members without sacrificing the ‘personal touch’ that they have come to expect from us and it enables our front line staff to progress individually from limited teller responsibility into financial service representatives who interact more deeply with members. It represents the best mix of functionality and design.”
According to Doyle, North Shore FCU members and staff alike have responded well to Source Technologies’ Personal Teller Machine’s design aesthetic (or, “curb appeal”) which is consistent in appearance and functionality with personal mobile devices that consumers already use regularly. This presents a more seamless experience as users move between their own devices and the personal teller machine within the branch, the company said.
“Financial institutions stand to gain much when implementing well-designed self-service automation devices,” said Keith Hamilton, CEO of Source Technologies, in a statement. “North Shore FCU clearly understands the value that the Personal Teller Machine can bring in terms of staffing and budgeting efficiencies and how, with its minimal footprint and functional, sleek design, it serves as a cornerstone of branch evolution for the credit union.”