MINETTE, Ala.–New Horizons Credit Union here has selected FMSI, a leading workforce optimization solution provider, for its Omnix Staff Scheduler,Omnix Interactive Dashboard, and Omnix Performance Analytics solutions. The $225-million credit union will use FMSI’s software to provide great member service while improving branch staff productivity across its nine locations, the company said.
“For quite some time, we’ve suspected ineffective workforce utilization in our branches, especially when it came to our part-time tellers that we thought were coming in during our busiest times, but actually were not,” said Lisa M. Corvo, President/CEO at New Horizons Credit Union. “With great member service being of the utmost priority for our credit union, we were reluctant to make the necessary staff scheduling changes that were required to improve productivity while maintaining service levels, without a more sophisticated system like FMSI’s.”
FMSI said its Omnix Suite of Products addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels and sales in the branches. Through the collection and then preparation of front-line staff interaction data, FMSI said its system quickly empowers management teams with easy-to-read and actionable business intelligence.
“After a thorough evaluation of the FMSI system, we were impressed with the detailed reports we will be getting, and even more impressed with the ease of use of their web-based staff scheduler,” added Corvo. “What sealed the deal for us with FMSI was the excellent references we received from other credit unions utilizing their system.”
“Maintaining front-line staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” says W. Michael Scott, CEO/Chairman of FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service, more sales and increased productivity."
For info: www.fmsi.com.