ST. PETERSBURG, Fla.–The $36-bilion State Employees CU (SECU), the second-largest CU in the world, has signed a long-term renewal agreement for credit card processing services with PSCU. The agreement extends a relationship between the credit union and PSCU that began in 1996, PSCU said. In addition to servicing SECU’s 310,000 credit card accounts, PSCU also supports the credit union’s gift card programs.
“The entire PSCU team is energized to continue its commitment to support, protect and optimize every transaction for State Employees’ Credit Union and their members,” said Chuck Fagan, PSCU President and CEO. “The longevity of our partnership reflects our shared mission to deliver an unequaled service experience for members and also advance the credit union movement’s philosophy of people helping people.”
PSCU said the decision by State Employees’ Credit Union to renew its card processing agreement recognizes the depth and quality of support services PSCU offers for the credit union’s credit card programs, the technology tools the CUSO makes available to enhance the member service experience, and the high level of collaboration that exists in their partnership with PSCU.
The CUSO said SECU uses many of PSCU’s ancillary credit card processing solutions including balance consolidation, transaction level processing, and convenience checks. The credit union also leverages the CUSO’s analytics tools to better understand members’ needs. Data integration tools from PSCU enable the credit union to customize their member-facing applications and services to provide a seamless and unsurpassed experience at all points of interaction with members.
“We always know that with PSCU we have open channels of communication with their relationship and service delivery teams. We can freely collaborate on ideas, solutions, and approaches to help us deliver on our promise to members, which is ‘Do the Right Thing’,” said Leanne Phelps, SECU SVP of Card Services. “This agreement gives us ongoing stability and assurance that our members with credit cards will continue to receive the high level of consistent support they expect from us. We also have confidence PSCU will work to help us elevate the quality and profitability of our portfolio, which ultimately benefits our entire membership in the services we can provide.”
SECU is alao an active participant in PSCU’s Technology Advisory Group (TAG), which helps guide the company’s strategic technology-based initiatives. The credit union also generously contributed staff talent and resources to the CUSO’s Possibility Makers initiative to develop the next generation of credit union problem solvers and difference makers, PSCU said.