HOUSTON– Memorial Credit Union of Houston has moved the ownership and operations of its entire ATM fleet over to Dolphin Debit, the full-service ATM management company. The $71-million CU has 16 ATMs.
"Replacing every unit just wasn't feasible for us," said MCU CEO Thomas Rogers. "We might have been able to afford the replacement, but we still would have had to manage the program. I thought that was the perfect time to go with Dolphin Debit, since I had been looking at them anyway. Once we looked at the numbers, and looked at all the scenarios, it was an easy move to make. I didn't lose anything by giving up ownership. We are saving labor and staff hours, and it really has been a stress-free change."
Dolphin Debit had 16 all-new cash-dispensing ATMs installed within a month, a fraction of the time that Rogers said it would have taken him to work with ATM vendors himself and get them installed and operational. It didn't take long to realize the benefits.