LITTLETON, Colo.–MemberShoppers, the credit union-specific mystery shopping program, has named Colorado Credit Union (CCU) as one of its highest performers in member service for the first quarter of 2016. Colorado Credit Union was recognized with a Top Member Appreciation Score in the category of credit unions with assets under $400 million.
MemberShoppers helps credit unions create unparalleled member service experiences through mystery shop evaluations performed by the credit union’s own members and by professional mystery shoppers. Using the program's unique coaching tools, credit unions can identify training needs and areas to improve service.
“Through the feedback it receives from MemberShoppers, Colorado Credit Union is continuously working to improve member service experiences and its members can see the commitment the credit union has in improving their financial lives,” said Constance Anderson, founder of MemberXP, which offers the experience measurement services, MemberShoppers and MemberView. “Colorado Credit Union’s dedication is what makes the credit union one of our nation’s highest performers."
“Every day, member service is what drives our employees to be their best,” said Mike Williams, President and CEO of Colorado Credit Union. “We have a special group of employees and their continued commitment to the credit union motto of “People Helping People” is reflected in this award. This is an honor we are thankful to receive, and the mystery shopper feedback we receive is invaluable to how we take care of our more than 13,000 members."