CLEVELAND – Hyland, a content services provider, said it has joined the Symitar Vendor Integration Program (VIP). Participation in the program will provide Hyland access to Symitar’s technical resources to enable OnBase to integrate with Episys. The Vendor Integration Program is designed to help ensure that Symitar’s customers can easily deploy third-party products, the company said.
OnBase integrates with Episys via SymXchange, a services-based programing interface that enables third-party vendors and credit unions to access the platform’s core data and business rules. The company said the integrity of data is maintained throughout any data exchange, because access to business rules and data is managed through a service layer which governs these interactions.
“Our purpose-built integration using the SymXchange system provides users with greater access to important information directly from the Episys core – eliminating time-consuming and error prone manual updates,” said Steve Comer, director of financial services and insurance sales at Hyland. “With the integration, users gain the breadth and depth of the OnBase content services platform and secure access to complete information, facilitating more responsive and meaningful interactions with members.”
The OnBase integration to Episys automatically syncs information like transactions, member information, tracking records and more to the related Episys record. Additionally, users benefit from the robust capabilities within OnBase to improve the speed, accuracy and transparency within processes, removing bottlenecks and allowing employees to better serve their members, the company added.