CORINTH, N.Y.–Hudson River Community CU here has adopted FMSI’s Omnix Staff Scheduler, Omnix Interactive Dashboard and Omnix Performance Analytics solutions. The $207 million New York-based credit union will use FMSI’s software to provide exceptional member service while optimizing staff resources across its five locations, the company said.
“As we continue to grow, we want to understand exactly what our current and future staffing requirements for our branches will look like,” said Cathy Carpenter, SVP of Financial Services at HRCCU. “FMSI will help us manage this process, ensuring we are able to provide exceptional member service while optimizing our resources and aligning them with our peak periods.”
FMSI said its Omnix Suite of Products addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels and sales in the branches. Through the collection and then preparation of front-line staff interaction data, FMSI’s system quickly empowers management teams with easy-to-read and actionable business intelligence.
“Additionally, we would like to have productivity and capacity metrics that will validate our staffing models,” added Carpenter. “Based on a strong recommendation for FMSI from a respected credit union, we are confident that the FMSI solution will assist us in achieving resource and expense efficiency.”
“Maintaining front-line staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” says W. Michael Scott, CEO/Chairman of FMSI, Atlanta. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service, more sales and increased productivity."