CARSON CITY, Nev.–Greater Nevada Credit Union has selected POP/io Mobile Video Cloud, an interactive mobile video banking solution, to extend and enhance branch services through face-to-face virtual assistance for its membership of more than 65,000 consumers and small businesses.
“We’re honored to welcome GNCU to the POPi/o platform,” said POPio Mobile Video Cloud founder & CEO Gene Pranger, who created the concept of video banking with the Interactive Teller Machine (ITM) 10 years ago. “Consumers are longing for a complete omnichannel experience, and with POPi/o, GNCU can provide just that.”
POPi/o said its patented platform merges video chat with real-time digital collaboration between customers and financial institutions. GNCU will first introduce POPi/o to its members though branch-based video technology capable of facilitating simultaneous collaboration on complex banking tasks including document approvals and applications, ID verifications, consultations and more.
“The ITM was groundbreaking, but POPi/o takes the future of video banking to the next level,” said Greater Nevada Credit Union Vice President of Consumer Lending Marcus Wertz. “POPi/o helps us provide the most convenient, personalized, and collaborative banking experience for all our members.”
To help financial institutions best serve customers and improve internal performance, POPi/osaid its Executive Dashboard and Support Center provides detailed call histories, analytics and advanced management functions, including an industry-first application for emotive recognition. POPi/o is also easily deployed within existing systems and allows financial institutions to smoothly present LOS (loan origination system) documents and incorporate other current customer service applications.