NEW YORK–Glia, a provider of Digital Customer Service (DCS), phone and automated self-service on a single platform, said it has partnered with San Ramon, Calif.-based Lumin Digital, a provider of cloud-native digital banking solutions, to streamline digital-first member service.
Glia said its DCS capabilities are now integrated into Lumin's online banking platform, enabling quicker, effortless member support.
“Lumin Digital, a cloud-native digital banking platform, elevates financial institutions' user experiences to match larger institutions and deliver the modern banking experiences that today's users expect,” the company said. “With a focus on service, user experience, safety, and security through advanced automation, Lumin Digital enhances engagement by offering personalized recommendations in spending insights, financial advice, fraud alerts, and savings goals.
‘Real-Time Updates’
“Lumin enables banks and credit unions to provide real-time updates and value-added features supported by a dedicated team of industry experts, designers, and developers,” the company added.
According to Glia, pre-integration of its Interaction Platform within Lumin’s digital banking offering enables a “seamless digital-first customer experience across all channels—SMS, chat, voice and video—without breaking the digital connection.’
The company further stated online collaboration tools, including cobrowsing, allow financial institutions to guide customers, improve satisfaction and build loyalty for banks and credit unions.
‘Ever Evolving Needs’
"The combined services of Lumin's digital banking platform and Glia allow Ascend to continually meet the ever-evolving needs of our members," Matt Jernigan, president and CEO at Ascend Federal Credit Union, said in a statement. "Through this partnership, our members can seamlessly manage their funds and monitor their overall financial health using secure, reliable, and innovative technology."
Glia said the integration within Lumin’s online banking platform overcomes silos and fragmented solutions, providing a frictionless experience for members, agents and managers. The company further stated that members benefit from real-time guidance, accelerated interactions and improved satisfaction.
Glia and Lumin reported they already have 15 mutual credit union clients.
‘Always-On World’
"We live in an always-on world where interactions are expected to happen on screen, on demand and on point,” said Steve Kaish, SVP of Alliances at Glia. “Our commitment to delivering the right interaction at the right time aligns with Lumin’s dedication to delivering exceptional member experiences, and we are excited to provide credit unions with the tools needed to optimize their member interaction strategies for today and beyond.”
For info: glia.com.
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