NEW YORK—Glia and Illuma Labs have announced a partnership they said it designed to streamline voice authentication for member service interactions.
According to Glia, which provides Digital Customer Service (DCS), phone and automated self-service on a single platform, by integrating Illuma Shield with the Glia Interaction Platform, “financial institutions can offer quick, seamless and secure real-time voice authentication that enhances the customer experience, improves operational efficiency, and helps prevent fraud.”
“Glia’s ChannelLess solution enables a frictionless experience that enhances the customer experience and drives new efficiencies,” said Milind Borkar, CEO and founder of Illuma. “Illuma Shield fits seamlessly with the Glia Interaction Platform, adding more efficiency by making voice authentication effortless. Our joint customers are experiencing the real value that the Glia and Illuma partnership delivers.”
‘Easy to Begin Engagement’
Added Eric Valla, CIO at WyHy FCU in Cheyenne, Wyo., “The more complex authentication is for telephone banking, the more friction members face during an interaction. Illuma’s real-time voice authentication makes it easy to begin an engagement and the Glia Interaction Platform makes it seamless from start to finish. This combination has greatly improved our overall member experience.”
According to Glia, its Interaction Platform brings Digital Customer Service (DCS), traditional phone and AI-driven self-service options together to “enable a seamless experience that can accelerate interactions and drive new opportunities.”
Reduced Fraud
“Illuma and Glia share a philosophy on making each customer interaction as effortless as possible. Authentication, particularly for phone banking, has traditionally been cumbersome and a major source of friction,” said Steve Kaish, SVP of Alliances for Glia. “By verifying enrolled customers in the first few seconds of natural conversation with the Illuma Shield software, Glia quickly enables an authenticated interaction, reducing fraud and letting customers focus on their immediate need, be it an account balance, mortgage inquiry or loan origination.”
For info: glia.com.
Feeling the FOMO Fever? CUToday.info Has a Prescription
Are you missing out on the latest news in credit unions? Missing the trends and developments you need to be aware of? We can help. Each morning CUToday.info delivers its daily Fresh Today news update offering the latest headlines and breaking news right to your email, with the easy-to-read headlines format allowing you to click on the stories that interest you most in order to learn more.
And it’s free!
If you haven’t yet signed up for the new email solution on which CUToday.info has partnered with ResponseGenius, you can do so here. Signing up requires less than one minute of your time—and it’s free!
Please note that after signing up you may need to go to your Spam/Junk folder and mark the morning headlines email as safe. CUToday.info does not provide its list of readers and emails to outside parties, and we will not be contacting you to sell you an extended warranty or sending you any links so you may cash in on an inheritance you didn’t know was coming.
And did we mention it’s free?
Please note and/or make your IT department or email administrator aware the emails will be coming from the domains CUTodayinfo.com and CUTodayinfoReply.com