BROOKFIELD, Wis.–Fiserv said it is enabling enhanced customer servicing, training, deployment flexibility and staffing with the launch of a new user experience for the Premier core platform.
According to the company, more than 50 clients have been involved with the design and development process since the start of the project through both panels and advisory councils, providing direct feedback via testing and monthly meetings.
Fiserv said a new navigation experience improves the speed at which clients can service their customers due to enhanced search functionality and the addition of bookmarks for key accounts.
The new Premier redesign will reduce the amount of time required to train new employees, the company added.
“The new Premier experience includes technologies that allow for continuous enhancements and the release of new and upgraded features on a regular basis,” Fiserv reported. “The new interface is built on React, a JavaScript library, and uses REST services that provide greater agility and flexibility. Updates can be deployed quickly and seamlessly. The underlying technology leverages an open platform that provides the ability to package and run applications in loosely isolated environments called containers and enables the separation of applications from infrastructure. A second platform orchestrates the deploying and scaling of these containers, which improves overall stability and allows for application self-healing.”
Less Training Time Needed
Because Premier is designed with modern components used by major consumer websites, it will take less time for new employees to acclimate to their digital work environment, according to Fiserv.
“The way our clients operate is constantly evolving and we wanted the technology we provide them to reflect those changes,” said Jim Cross, senior vice president and general manager of Bank Solutions at Fiserv. “The new Premier navigational experience will soon enable more than 1,000 financial institutions and over 145,000 bank employees to serve their customers in a faster, more intuitive way.”
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