SAN ANTONIO—Firstmark Credit Union here has selected Lumin Digital, a PSCU company, to provide online and mobile digital banking to its more than 60,000 users when the credit union goes live on the platform in April.
Firstmark, which the CUSO said has been a long-time PSCU partner, has signed a multi-year agreement for Lumin Digital’s cloud-native platform.
Firstmark has nearly 100,000 members and more than $1 billion in assets.
“In a year of crisis, consumers used online channels in record numbers, resulting in an era of digital transformation across all industries,” said Nathanael Tarwasokono, president and CEO of Firstmark. “To quickly position our credit union for this pronounced shift, we accelerated previous plans to enhance our digital channels, and we believe Lumin Digital will be the right partner to provide scalable technology, seamless integration and a customized member experience.”
According to Aaron Bedingfield, vice president, Information Technology for Firstmark, one of the most exciting things about the partnership is Lumin Digital’s ability to assess, develop and implement at near lightning speed. The traditional roadblocks to releasing new enhancements or correcting issues have been removed, paving the way for the credit union to provide “white glove service” to members throughout the digital experience, he said.
‘Tightly Integrated’
As a cloud-based digital banking platform, Lumin Digital said it provides credit union members with a tightly integrated and customized experience that matches the offerings available from larger financial institutions. The company added that in creating a truly personalized journey, it helps credit unions and banks better engage with their members, increase value and deepen relationships.
“Firstmark was seeking an experienced and proven digital banking partner,” said Jeff Chambers, president of Lumin Digital. “They’re committed to providing members with personalized digital experiences that seamlessly integrate into their products and services, and most importantly, they want that journey to the new platform to be a smooth one. We are proud they found that in Lumin and look forward to partnering with the Firstmark team to deliver an amazing member experience.”