BARTLETT, Tenn.–First South Financial Credit Union said it has signed a multi-year agreement for Lumin Digital’s cloud-based platform as the credit union’s digital banking solution for retail and business banking, as well as bill pay solutions. First South Financial will have more than 25,000 active users on the platform, which is slated to launch in June 2020.
Founded in 1957 to serve personnel on the Naval base in Millington, Tenn., First South Financial has grown into a robust financial institution with locations throughout Tennessee and Mississippi, according to Ramon, Calif.-based Lumin Digital, which is a PSCU company. With a mission to provide a wide range of financial services to members in a convenient and efficient manner, First South Financial offers a full suite of electronic products and services to ensure members can bank with the credit union when and how they want, according to the company, which said the addition of Lumin Digital’s retail and business banking and bill pay services is another step toward achieving its mission.
“Having a digital platform that delivers all the tools today’s members need to manage their financial lives is crucial as transactions move from branches to mobile devices. We are pleased to partner with Lumin Digital to provide these necessary digital banking services to our members,” said Tammy Craig, chief information officer of First South Financial. “Lumin Digital will offer our members a refreshing online and mobile banking experience and give them the enhancements they want and expect, including card controls, travel notifications, savings goals and more. We strive to deliver the best to our members, and Lumin Digital will help us achieve this goal in the digital banking space.”
‘Increased Value’
Lumin Digital said as a cloud-based digital banking platform built using modern, market-leading technology, it provides members with a tightly integrated and customized experience that rivals the offerings available from big banks. “In creating a truly personalized journey, Lumin Digital helps credit unions better engage with their members, increase value and deepen relationships – all at secure speed,” the company added.
“We are proud that First South Financial has put its trust in us as a provider that can keep the credit union and its offerings relevant and innovative in a crowded marketplace,” said Jeff Chambers, president of Lumin Digital. “Lumin Digital's member engagement strategy will help First South Financial build and maintain a healthy relationship with members who prefer to do their banking online, extending the credit union’s support services from inside its branch lobbies into the digital lives of members.”
For info: LuminDigital.com.