RAHWAY, N.J.–IMM announced that its longtime customer, Southern California-based First Financial Credit Union, has successfully upgraded its eSignature system to IMM’s eSign plus.
The business rules-based eSignature platform automates eSignature transaction processes including document signing and downstream tasks such as reviews and approvals, the company said.
“This enables the credit union to securely and efficiently conduct business transactions in a paperless environment while realizing significant savings across all departments,” according to IMM.
In a statement, the credit union cited its long-term partnership with IMM as a critical component to meeting this goal.
“Enabling electronic transactions and automating associated workflows is a key focus of our Operations area,” said Wendi Sheehy, Manager of Operations at First Financial Credit Union. “IMM was the only provider that seamlessly integrated with our Symitar Episys core platform, which was an essential requirement to ensure success. Now we are able to streamline our processes and complete them more efficiently, and by eliminating the chance for human error, we have also increased accuracy. This gives us the freedom to focus on enhanced services that better serve our members. Our entire frontline and support staff has benefited since we implemented IMM’s eSignature platform.” Since implementing IMM’s eSign plus, First Financial Credit Union said it is able to quickly complete document transactions with fewer errors, eliminating tedious management and oversight associated with traditional paper-based processes.