MILPITAS, Calif. – Eltropy has announced a partnership toay with Alkami Technology that the companies say will allow more financial institutions to create "personalized account-holder experiences for every interaction" through any communication channel.
Eltropy said its enterprise-wide digital conversations solution is designed to help financial institutions engage with members through text, video, secure chat, co-browsing (web browser sharing), or other digital channels.
"With Eltropy...credit unions can communicate with account holders anywhere, anytime, providing them with personalized service and support on the member’s platform of choice, the company said. "The Eltropy solution brings value to more than just a financial institution’s contact center, as it can be used by marketing, lending, and other departments to enhance account holder engagement and satisfaction."
Added said Jason Smith, VP of strategic partnerships at Eltropy, "We are thrilled to partner with Alkami to help financial institutions better engage with their members. This is a strategic partnership we have taken time to develop in multiple areas. It’s exciting to consider the value this partnership can bring financial institutions in support of the account holders with whom they are working so hard to help fulfill their financial needs and dreams."