TULSA, Okla. – ENACOMM and Wescom Resources Group (WRG) have announced a partnership. ENACOMM is a fintech company that says it provides affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency. WRG is a CUSO that provides software solutions for credit unions. The WRG-ENACOMM partnership involves two reseller agreements that will allow the companies to offer one another’s technology to their respective credit union customers. The new relationship creates a pipeline for delivering their integrated, next-generation technology, including WRG’s Symmetry eBanking and ENACOMM’s conversational voice banking and intelligent IVR, to credit unions throughout the United States, the companies said.
"Symmetry eBanking, WRG’s flagship product, combines modern, customizable online banking with intuitive mobile banking and seamless bill pay services to create a single unified solution," according to the organizations. "Virtual Personal Assistant (VPA) is ENACOMM’s conversational voice banking solution for financial institutions’ self-service users that utilizes artificial intelligence and works with popular digital voice assistants, such as Amazon Alexa and Google Home."
The companies said by using ENACOMM’s hosted systems, a properly authenticated user can confidently conduct secure banking transactions and gain virtually full access to their financial accounts—with the sound of their voice. In addition to creating a smooth, modern banking experience, conversational banking significantly reduces operational expenditures by fusing banking intelligence and workflow automation, they added.
“WRG is committed to cultivating digital banking experiences that maximize the satisfaction of credit union members and increase engagement,” said Kevin Sarber, president at Wescom Resources Group. “Today’s consumers are increasingly embracing modern technology and their expectations are evolving to include the convenience that comes with these advancements. Integrating ENACOMM’s premier conversational voice banking technology with Symmetry eBanking will help our clients stay ahead of the curve and delight their members.”
According to recent research by Adobe Analytics, a third (32%) of consumers owned a smart speaker in August 2018, compared with 28% in January 2018—a 14% increase in just a few months (considerable given that 79% of smart speaker sales occur in Q4). Additionally, voice assistant use is climbing, with three out of four (76%) smart speaker owners citing an increase in their use in the past year. Seventy-one percent of consumers who own smart speakers reported using them at least daily, the companies said.
“Research shows that—more and more—people are integrating voice assistants into their daily lives,” commented Michael Boukadakis, CEO of ENACOMM. “Conversational engagement is a trend that’s here to stay, and banking will soon play an even greater role, as consumers turn to their go-to devices to manage their finances and complete tasks that require their financial account information—from ordering to buying, paying, and reserving.”