PHOENIX–Diebold said that Desert Schools FCU, in looking to transform the branch experience and migrate transactions to the self-service channel, as well as enhance the member experience in its new San Tan branch in Gilbert, Ariz., worked with the company’s Advisory Services team to modify processes, customize training for branch staff, and implement innovative branch automation technology that would meet its branch transformation goals.
"Diebold's expert Advisory Services team was able to help us provide our membership with alternatives to perform their transactions," said Lori Sevensky, senior vice president, retail sales, Desert Schools Federal Credit Union, in a statement. "With self- and assisted- service options, our members are now able to perform their transactions in the method that is most preferred by them. The addition of in-lobby self-service technology will free up our tellers to build more meaningful relationships with our members."
The new branch will house Diebold 9900 assisted self-service in-lobby tellers, Diebold's flexible branch automation platform, which the company said is designed to deliver the fast, reliable in-branch experience that members want by migrating transactions to the self-service channel. This technology allows members to perform more complex transactions with the assistance of a teller and routine transactions at the self-service channel.