OMAHA, Neb.–D3 Banking, a provider of solutions that replace aging online and mobile banking products with a single digital banking platform, said it has introduced intelligent voice banking using Amazon’s virtual personal assistant, Alexa. This offering presents a new, valuable way for credit unions and banks to connect with and serve their members and customers, the company said.
“Voice assistants may be a novelty, but voice recognition technology is becoming increasingly advanced, and artificial intelligence will play an integral role in banking’s user experience,” said Mark Vipond, CEO of D3 Banking, in a statement. “By offering voice activated banking for our consumer and small business solutions, we are breaking down the barriers of friction and need for special knowledge from end users. The customers and prospects we discussed this feature with have been enthusiastic about its potential. There is a promising future for voice banking through AI, and we look forward to continuing to identify and deliver new ways for financial institutions to better serve their members and customers.”
D3 Banking said its products are designed with an open and flexible infrastructure, free from the constraints of legacy providers. “This agile, API-driven architecture enables credit unions and banks to address innovative features such as intelligent voice banking quickly and with less expense,” the company said. “This voice interface will enable members and customers to check account balances, move money, listen to messages and manage financial goals by simple voice commands. Using the data D3 Banking collects and analyzes from these interactions, institutions may personalize responses with strategic marketing and calls to action, such as an offer to open a savings account based on consistently high checking balances.”