RALEIGH, N.C.–Civic Federal Credit Union has selected Velera to provide it contact center services and support.
Civic FCU is a digital-first credit union that serves local government employees and their families across the state. With 11 branches opening in 2024, Civic FCU “operates with its commitment to people, planet and prosperity top of mind, which is part of its values-based banking model that considers how North Carolina communities can thrive today and into tomorrow,” according to Velera.
Following an extensive search and vetting process, Civic chose Velera for the solutions, according to the company.
‘True Partnership’
"We believe a true partnership is a mutual collaboration – it is all about coming together to determine what is best for our membership and employees, and we felt Velera held similar member- and employee-first philosophies," Civic SVP of Member Experiences Maria Moore said in a statement. "We believe innovating on new approaches, advocating for our membership and crafting unique solutions will result in a successful partnership, and we are excited about all that we will achieve in our new relationship with Velera.”
The CUSO will begin providing services for Civic in the fall of 2024.
‘Elevated Services’
“We are extremely pleased to be working alongside Civic as it looks to change the ways its members manage and maintain their financial lives,” Velera EVP/Chief Growth Officer Brian Scott said in a statement. “Civic’s approach to digital- and people-first financial services is perfectly aligned with our goals at Velera. We are eager to provide the credit union and its members with elevated and enhanced contact center services and offerings.”