WILMINGTON, N.C. –The $1-billion CFCU Community Credit Union here has elected the Bank Operating System from nCino, a provider of cloud banking services.
“Our growth over the past several years prompted us to take a closer look at our operational procedures and identify where we could boost both efficiencies and the member experience,” said Cathy Benson, chief lending officer at CFCU Community Credit Union. “With nCino’s platform, we’ll be able to configure processes and workflows to best fit our institution’s unique needs. At the same time, the technology will create internal transparency and accountability around the status and ownership over each activity, allowing us to ultimately better serve our members.”
nCino said CFCU Community Credit Union will also be leveraging the Bank Operating System’s Customer Portal, an interactive gateway that enables credit union employees and members to securely interact and digitally share documents. The Customer Portal empowers members with visibility into the status of their loans and information about what actions are required to move the loan process forward. This transparency, combined with easier communication and faster loan turnaround times, will contribute to stronger member relationships.
“Forward thinking financial institutions such as CFCU Community Credit Union recognize that successful growth must be supported by efficient and scalable processes,” said Paul Clarkson, senior vice president of community and regional financial institutions at nCino. “With nCino’s Bank Operating System, the credit union will be able to reduce manual processes in favor of increased automation, adding new efficiencies and productivity into critical banking operations.”