MILWAUKEE, Wis.- Brewery Credit Union has chosen CU*Answers Network Services (CNS) as its managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified technology management solution.
“We’re very excited to be working with CU*Answers Network Services for our technology management,” said Steven Janssen, CEO at Brewery Credit Union. “The expertise and efficiency gained in the very critical area of technology and cybersecurity management is great fit for our team and gives us some powerful options to safeguard our member data.”
“We are excited with the opportunity to assist Mr. Janssen and the credit union make the most of their IT tools and services,” added Matt Sawtell, AVP Managed Technology Services at the Grand Rapids, Mich.-based CU*Answers. “Technology has gotten both more complicated and added potential risks to a financial institution while at the same time being a must have. Our goal is to simplify, secure and help CUs get the most out of every tech investment.”
Brewery Credit Union finished its migration to Complete Care in December 2016.
Separately, CU*Answers Network Services reported it participated in overlapping production activations of redundant core data processing solutions for both CU*Answers and Site-Four, a technology CUSO that hosts core production services for the CU*NorthWest and CU*South CUSOs.
These events involved the activation of high-availability data centers and the rollover of production processing between centers for approximately 3.2 million combined members, the CUSO said. While the Site-Four event was pre-planned, the CU*Answers event was unplanned and was due to observed hardware performance concerns that were addressed during the event.
“Both of these events went smoothly and that’s largely because we’re committed to testing them regularly with continual process improvements,” explained David Wordhouse, VP Network Technologies. “The technologies that make redundancy work are complex and without regular exercise, success rates tumble. We certainly weren’t planning on overlapping events, but the team was ready and knew what to do when the call came in.”
Both CUSOs said they have made significant investments in high availability and business continuity solutions. As usual, event reports will be posted to the CU*Answers website for credit unions to include in their vendor due diligence and board reports related to business continuity and cybersecurity readiness.
CU*Answers Network Services specializes in design, implementation and management of highly available network solutions.