VERNON HILLS, Ill.–The $2.4-billion Baxter Credit Union has selected Alkami Technology’s ORB platform for its 86,000 digital banking users.
The ORB platform will integrate with BCU’s Symitar core banking system, the company said.
“ORB will provide BCU’s members with a modern user interface that is consistent across all channels, devices and functional offerings, delivering a superior digital experience and increasing the value of the digital channel to the user and the financial institution,” according to Alkami. “The platform’s customizable features and its superior flexibility also allow BCU to build its own apps and product extensions and integrate new features and functions for all lines of business. Additionally, Alkami’s platform easily scales to support large and quickly growing user bases.”
With ORB, BCU aims to create a compelling platform that will strengthen its brand for remote members and encourage heightened engagement, provide better security and transition more routine transactions to lower cost self-service channels, according to the company. Currently, BCU’s self-service channel usage is at 89%, up from 79% in 2009. The credit union aims to reach 95% usage.