Baptist Health FCU Selects Dolphin Debit to Manage ATMs

LITTLE ROCK, Ark.–Baptist Health FCU said it has selected Dolphin Debit to manage its fleet of ATMs.

Dolphin Debit provides turnkey ATM outsourcing service that includes purchase and deployment of new ATMs, purchase of a financial institution’s existing ATMs, terminal driving, transaction processing, ATM maintenance, armored car service, communications, monitoring and dispatch, and cash management, the company said.

Currently, Dolphin manages five ATMs for Baptist Health FCU, with a sixth ATM to be converted soon from another provider. After that, the credit union has ambitious plans to extend its fleet, according to Dolphin Debit.

“It is our goal to have an ATM available at Baptist Health hospitals throughout the state of Arkansas and anywhere our members or potential members need our services,” said Kim Coleman, CFO with Baptist Health FCU.

The company added that since 2020the pandemic has challenged Baptist Health FCU when it came to its ATMs, given its focus on healthcare facilities, but now the credit union is ready to leverage Dolphin Debit’s capabilities and pursue its goal of statewide coverage.

The Baptist Health system has more than 11 hospitals, urgent care centers, a senior living community, and more than 100 primary and specialty care clinics in Arkansas and eastern Oklahoma.

Making Goals a ‘Reality’

“At this time we are still a comparatively small financial Institution, so to have Dolphin Debit take over the management of our ATM program at a price that is affordable makes our goals for the servicing of our members a reality,” Coleman said. “Servicing members better and remaining compliant, while easing staff burdens, has been a great outcome of our partnership with Dolphin Debit.”

Added Joe Woods, SVP-sales and marketing with Dolphin Debit, “One of the many benefits of partnering with us is the ability to deploy additional ATMs quickly and efficiently. For a credit union like Baptist Health FCU that is looking to ramp up its fleet, this is the perfect strategy.”

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