CORPUS CHRISTI, Texas–Three credit unions have announced partnerships with eDOC Innovations.
Texas Bridge Credit Union here said it has partnered with eDOC Innovations for its digital transaction management solution, eDOCSignature and its integrated workflow with their FLEX core processing system.
Designed to empower credit unions to meet mobile members in branch or remotely, eDOCSignature’s capabilities provide state-of-the-art automation for the credit union and drives value back to the mobile by meeting them where they are, anytime, anywhere, the company said.
“I asked Debbie Miller, our loan manager, to do a small loan for me so I could see how the process works,” said David Brooks, President of TXBCU. “Very easy to use and I liked the dog at the end. The best description I can provide is ‘slick.’ This is a game-changer for TXBCU. I want to thank everyone who has been involved in making this a reality! I think the possibilities of operational enhancement with this new service is exponential.”
Joseph Lao, eDOC’s manager of business development added, “The business requirements and the changing landscape of mobile members make eDOCSignature® a significant part of delivering value to the member in a secure way. For Texas Bridge, it is facilitating the loan closure process and removing the friction previously felt by the credit union and the member.”
FLEX Credit Union Technology, a credit union core data processing solution provider based in Sandy, Utah, partnered with eDOC Innovations last year to offer eDOCSignature to their credit union members, the company said.
United Financial CU Cites Quick Response
Meanwhile, in Saginaw, Mich., United Financial Credit Union said it had been exploring eDOC Innovations’ eDOCSignature mDTMsolution when its license with another provider expired. The ability for United Financial to send documents out for esign is an integral part of their digital transaction workflow and they needed immediate help, the company said, adding that through collaboration with eDOC, a quick turnaround had the CU up and running on eDOCSignature 48-hours later.
“eDOC has been wonderful in helping us minimize the impact of switching eSignature providers,” said Barb Appold, CEO at United Financial. “Their quick response time and strong service level saved our staff a significant number of headaches and loads of manual paperwork. We are extremely grateful for their responsiveness and understanding of our situation.”
Western Division CU Points to Synergies
In addition, in Williamsville, N.Y., Western Division CU said it had been looking for a synergistic way to better serve its members.
“Committed to driving efficiencies by digitizing their loan and member document processes, they decided that eDOC Innovations’ mDTMwas just what they needed,” the Vermont-based company said. “Implementing the state-of-the-art mobile enterprise digital transaction management solution that fully integrates with their long time core provider, CU*Answers, Western Division now provides the optimal remote closing capabilities they were looking for to speed up member transaction and allow credit union staff to connect with members to service their needs anytime, anywhere on any device.”
“We are always actively looking for solutions to streamline our processes, so we are better able to provide added value to the member experience,” said Robert Harms, president/CEO of Western Division FCU. “We are happy that we have found a solution with eDOC’s mDTM® that adds convenience to our members through the use of digital automation with mobile remote delivery capability with eDOCSignature. We have been fully implemented for about two weeks and everything is working great.”
“The features of mDTM® empower credit unions to reach members where they are, anytime, anywhere,” added Bret Weekes, president/CEO of eDOC Innovations. “These disruptive innovations are creating member growth and retention opportunities that are really benefiting the credit unions and driving value back to their member owners.”