DAYTON, Ohio – Support EXP reported it hosted a successful 2017 Client Net Referral+ CXTM Roundtable & Certification Event in San Diego. Representatives of credit unions across the country, from Alaska to Florida, joined CEO Rhonda Sheets and her team onsite at Pacific Marine Credit Union to share the successes and challenges experienced with Net Referral+ CXTM, a comprehensive closed‐loop survey platform that turns member feedback into purposeful, targeted action for managing the member journey, according to the company.
“Participants left the event excited to return to their credit unions to apply what they learned over two full days of collaboration and ideation,” the company said in a statement. “Roundtable attendees shared information and experiences about how they currently use Net Referral+ CXTM, the obstacles they are facing, and where they would like to be – including the goals they need to achieve. This year, the certification portion of the event featured a practical, hands‐on approach that helped participants learn and apply exactly how Net Referral is the right solution for achieving those goals and overcoming those obstacles with real‐time member feedback.