RANCHO CUCAMONGA, Calif.–Credit union leaders need to pause and pay attention to the real lessons learned during the coronavirus pandemic, according to one person.
“Take the opportunity to learn what worked and what did not work during the pandemic,” advised Cheryl Middleton Jones, chief people officer at CO-OP Financial Services. “Once you stretch a rubber band, it doesn’t go back to the same shape.”
Middleton-Jones’ insights came as part of an interview over employee well-being, diversity and more with Susan Mitchell, CEO of Mitchell, Stankovic & Associates and founder of the Underground, during a discussion of the evolving workplace.
For CO-OP, it’s important employees know what’s happening in and outside the organization, Middleton-Jones said.
“Our CEO, Todd Clark, does a Todd Talk once a week, sharing what’s top of mind and a company update,” said Middleton Jones. “They make an impact on how employees view what is happening inside CO-OP as well as outside the organization.”
The full discussion can be watched here.