EL SEGUNDO, Calif. – Xceed Financial Credit Union has launched what it is calling an “Xperience Center,” which offers face-to-face contact via video with one of its associates.
According to XFCU, members can access the Xperience Center from a desktop or laptop computer through the Xceed Financial website, or they can initiate a video chat on their mobile device via Xceed Mobile. When using the technology for the first time, members are asked to download the Xceed Financial’s free Vsee app. The app uses the video camera and microphone on the member’s computer or mobile device to facilitate a secure connection.
Associates are available through the Xperience Center to assist members in either English or Spanish, Monday through Friday from 7 a.m. to 4 p.m. Pacific time.
“This is a natural next step for us, since more and more members are embracing banking-on-the-go with the Xceed Mobile app,” said Xceed Financial president/CEO Teresa Freeborn in a statement. “Now, with the Xperience Center, there’s almost nothing that would require a member to take time out of their day to drive down to a Financial Center. For us, it’s all about making members’ lives easier, and making banking with us simpler and more convenient for them.”
Members can use the Xperience Center to open accounts, apply for loans and perform a full range of transactions.
Xperience To Date
According to Xceed Financial, its experience to date has found new members and potential members accessing the new channel to learn more about all the benefits of membership and various Xceed Financial products and services, while longer-term members are using it for face-to-face meetings with their Xceed Personal Banker.
Financial Consultants of the Xceed Wealth Management Group, who are based at Xceed Financial Centers, are also using the Xperience Center technology to meet with clients who may be traveling or who live in a different part of the country, the credit union reported.
“Many people simply feel more comfortable talking about investment strategy and financial planning issues face-to-face, and this technology allows our members to have that personal contact on their own terms and at a time and place that’s convenient for them,” Freeborn said.
